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Services for use with Virtual and NG Numbers |
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Services for use with Virtual and NG numbers Mobile Phones
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Improve your company's ability to handle calls with these superb services which are available with Virtual or NG Numbers: Auto Attendant … allows
you to control call routing within your organisation, eg: “Welcome
to Mercury UK.
Please press 1 for Sales, 2 for Customer Services or 3 for Accounts”. This
service is ideal for companies that have multiple branches wishing to have
a single contact telephone number, or to distribute calls to more precise
locations. All of this is configurable by time of day or day of week, and
with the extra option of a voicemail facility, any messages left for you
can be sent to a specified email address. Call recording … is
an effective method of recording phone calls without the need for costly
technical investment. The service allows you to record all, or segments,
of your inbound calls. When your number is dialed, a pre-recorded message
is played to the caller stating that calls may be recorded, after which
the call is delivered immediately to you. At this point, the system
records the dialogue and saves it as an audio file that is then
automatically delivered to a specified email address. Fax to Email … is
a very simple service that basically allows you to receive faxes sent to
your business, directly to a specified email address, as a document. The
service is ideal if you’re on the move, but more importantly it can make
valuable savings for your business by cutting down on paper, ink and even
storage space. Follow Me … is
often referred to as a personal numbering service. It can be set up so that your calls divert between any number
of destinations – office, mobile, home or voicemail – and the benefit
is that the contact numbe r attached to it need be the only number
required to contact you. Time of Day … allows
your calls to be diverted to different destinations depending on the time
of the day, and the day of the week. It has the optional feature of a
personalised pre-connection message to greet callers, before routing the
caller to the preferred destination. It has the additional option of a
voicemail facility whereby any messages can be sent as audio files to a
specified email address. Call Queuing … Instead of hearing an engaged tone, callers can be placed in a queue and hear a variety of comfort messages whilst on hold. The service can also inform the caller of their current position within the queue, and also play different types of hold music whilst they wait for their call to be answered. Rather than risk losing those important customer calls, let your customers know how important they are to your business. The
full list of options is: Auto
Attendant
Auto Attendant with Queue Call Record Call Record with Queue Fax
to Email
Follow Me One
to Many
One to Many with Whisper One
to One
One to One with Greeting One
to One with Queue One to One with Whisper Time
of Day
Time of Day with call Record and Queue Voice to Email Outgoing Record
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